Professional designations and Certifications

The Chartered Institute of Service Excellence Certification provides confirmation that individuals within the customer service organization have the skills to deliver exceptional service and drive significant business improvement.

After completing online or instructor led courses, students obtain certification by passing rigorous exams that test their understanding of course content and application in real world situations. The following career certification options are available:

Certified Customer Service Professional

Specialising Areas:

  • Certified Service Representative (CSR)
  • Certified Support Professional (CSP)
  • Certified Support Manager (CSM)
  • Certified Field Service Professional (CFSP)
  • Certified Field Service Manager (CFSM)
  • Certified Frontline Service Excellence Professional
  • Certified Service excellence Champion
  • Certified Service Excellence Team leader
  • Certified Service Excellence Manager
  • Certified Customer Communication Expert


Certification and endorsements are signs of recognition and commitment to provide excellent service. To continuously commit to excellence and the code of excellence service, organisations must first meet the minimum requirements for certification and continue to develop and acquire service excellence skills and competencies.

Types of certification

Individual certifications

Individuals committed to the industry, profession and excellence behavior receive recognition through individual certification.

Corporate certifications

Organisations that a make a commitment to excellent service get certification. Such organisations will adhere to set standards and service management prescriptions.

Corporate Assessment tool

An organization can attain certification against the standards through successfully completing a certification audit. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification

The corporate assessment tool is used to evaluate an organisation’s systems, processes and people to see if they meet the standards to be certified as a Corporate Service Excellence Compliant organisation. The tool utilises a set criteria that is customised as per organisation size, services and industry. The customer service analysis tool can help organisations identify the key service factors that make or break the business. With this knowledge, organisations are better equipped to clean up their  service operations, rethink service goals, and fine-tune their service excellence plan. Our consultants will provide the tool to the business for preparation purposes before any evaluation is done. 

Advantages of Corporate Membership

Corporate Membership allows the company to gain exposure to industry leaders, access to standards and technological resources, while also providing savings on CICSE's well-known and respected education and certification programs; benefits include;:

  • Member designation and accreditation
  • Discount on membership fees
  • Free breakfast attendance
  • Discounted rates for members on training and other events
  • Access to regular publications and industry research.