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    Research I Development I Excellence.

  • Accross Industries

    Driving Customer Service Excellence Across Industries

  • Developing Expertise

    Developing Expertise and a Body of Knowledge in Customer Service Excellence.

  • Leading The Movement

    Leading the Service Excellence Movement in Private and Public organisations

  • Competitive Advantage

    Making Service excellence the Key Competitive Advantage


Welcome to CICSE

The Chartered Institute of Customer Service Excellence has the overall mandate to promote, spearhead and champion service excellence across industries in Africa. It endeavours to facilitate service excellence through developing industry specific service standards, promoting and sustaining a culture of customer service excellence in organisations.

CICSE, through rigorous research and industry consultations develops, tools, frameworks, models and service excellence benchmarks to expand the service excellence body of knowledge. The aim is to hastily eliminate mediocrity in service and instil excellence.